Shirofune TERMS OF SERVICE
PLEASE CAREFULLY READ ALL OF THE FOLLOWING TERMS AND CONDITIONS OF THESE TERMS OF SERVICE (“TERMS”).
These Terms create a binding legal agreement between you and companyName, Inc. (“Shirofune”) and govern your use of the Shirofune’s online services for the automation of advertising operations (the “Site”) and the content, functionality, and tools provided via the Site (such content and functionality, together with the Site, collectively, the “Services”).
The Services are offered and available only to users who are at least eighteen (18) years of age. By using the Services, you affirm that you (i) are at least eighteen (18) years of age, (ii) are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms, (iii) have not previously been terminated, removed, or suspended from the Services, and (iv) reside in, and will use the Services only while you are located in, the United States. If you are using the Services on behalf of a company, organization, or other entity, you further affirm that you have authority to bind that entity to these Terms, and your agreement to be bound by these Terms is made on behalf of that entity.
The Services are owned and operated by Shirofune. You acknowledge and agree that Shirofune and/or Shirofune’s technical, content and service providers (“Providers”) own all right, title and interest in and to the Services, including: (a) all information, data, software, text, displays and visual interfaces, graphics, images, video, and audio, and all other elements of the Services, and the design, selection, and arrangement thereof; and (b) all intellectual property and other legal rights (including, but not limited to, any and all copyrights, patents, patent applications, trade secrets, trademarks and other intangible rights) therein. Except for materials and content that you have submitted via the Services, such as your data, images, photographs, videos, and comments, including any business and advertising data retrieved via linking the Services to third-party platforms such as Google Ads, Yahoo Ads, Meta, and any other third-party platforms (your “User Content”), you may not publish, reproduce, distribute, display, perform, edit, adapt, modify, or otherwise exploit any part of the Services without Shirofune’s written consent. You agree that Shirofune may use technical and business information concerning keywords, expenses, and advertising messages that you provide and other information we collect from you (a) for the purpose of providing and operating the Services, including the delivery of the online advertisements, and (b) to develop and improve the Services and Shirofune’s other products and services; and we may disclose aggregated statistical information derived therefrom as long as we do not identify you as the source of such information. You will not earn or acquire any ownership rights in any copyrights, patents, trade secrets, trademarks or other intellectual property rights on account of these Terms or any access to or use of the Services. You agree and understand that Shirofune is not obligated to provide you with access to the Services. You agree that all content provided to you through the Services is owned by Shirofune, Providers and/or other third parties and that you will have no ownership rights in such content.
2）Rights and Restrictions.
Subject to your compliance with these Terms, Shirofune hereby grants you a limited, personal, nonexclusive, non-transferable, non-sublicensable and revocable right to access and use the Services as provided herein. By using the Services, you acknowledge that: (a) use of the Services is licensed, not sold to you; and (b) third party terms and fees, such as those of the advertising services with which the Services integrate, may apply to your use of the Services, and that you are solely responsible for any such third party terms and fees.
You may not use the Services for any purpose not expressly permitted by these Terms nor may you transfer or otherwise permit any other person or entity to access the Services using your username and password, which you acknowledge and agree are personal to you and are non-transferable. You are responsible for taking reasonable steps to maintain the confidentiality of your username and password, and you are responsible for all activities under your Service Account (as defined below) that you can reasonably control. You agree to promptly notify Shirofune of any unauthorized use of your username, password or other Service Account information, or of any other actual or reasonably suspected breach of security that you become aware of involving your Service Account or the Services. Shirofune will not be liable to you for any loss you may incur as a result of someone else using your username, password or Service Account with or without your knowledge. You may be held liable for losses incurred by Shirofune or others due to any unauthorized use of your username, password or Service Account. You may not publish, reproduce, distribute, display, perform, edit, adapt, modify, create derivative works of, resell, or otherwise exploit the Services or any content distributed thereon under any circumstances, except for your own User Content.
You may not (i) circumvent or disable any content protection system or digital rights management technology used with the Services, (ii) decompile, reverse engineer, disassemble or otherwise reduce the Services or any software or technology provided to you in connection with the Services, to a human-readable form or otherwise attempt to extract derive the algorithms, architecture, or other non-public attributes of the Services, (iii) remove identification, copyright, trademark, or other proprietary notices from materials provided on the Services, (iv) engage in any act that inflicts a disproportionately heavy load on any network or system related to the Services, (v) engage in any act that impedes or is likely to impede the operation of the Service; (vi) access or use the Services in a way that infringes any intellectual property rights, privacy, or any other rights or interests of Shirofune or any other user of the Services, or access or use the Services in an otherwise unlawful or unauthorized manner, or (vii) engage in any other acts with respect to the Services that are deemed inappropriate by Shirofune. Any use of the Services not expressly authorized by these Terms is a breach of these Terms and may violate copyright, trademark, or other laws.
3）Discontinuation of the Services; Deletion of Service Accounts; Termination.
Shirofune reserves the right to permanently or temporarily amend or discontinue all or any part of the Services at any time, in our sole discretion, without notice to you. To the fullest extent permitted under applicable law, we will not be liable for any change to or any discontinuation of the Services, provided that if Shirofune ceases to operate the Services and terminates your access to the Services accordingly, you will be entitled to a pro-rated refund of any fees that you have paid for use of the Service.
Shirofune may immediately terminate this contract with you and suspend or terminate your access to all or any part of the Services for any or no reason at any time without notice, including but not limited to, if you fail to comply with any provision of these Terms. Upon termination of your access to the Services, or termination of this contract, Shirofune may at our option delete any data associated with your Service Account. Your Service Account may expire, and we may delete the data associated with your Service Account and rescind your access to the Services, in which case Shirofune will have no obligation to refund any prepayment or balance associated with your Service Account. Shirofune will not be liable in any way for any damages incurred by you as a result of the measures taken by Shirofune pursuant to this Section 3.
If you owe any fees or other amounts to Shirofune at the time you terminate the Services, all such amounts shall become automatically due and the you shall immediately pay such amounts to Shirofune.
If you delete your Service Account or we terminate your right to use the Services for any reason whatsoever, you acknowledge that you may no longer use such Service Account or have access to any information stored in the Services.
You agree to keep confidential and not use or disclose for any purpose, other than your use of the Services, the (i) Website’s functionality, design, layout, and structure, (ii) methodology, (iii) reports or change suggestions, and (iv) all other materials generated by the Services or otherwise obtained or accessed while using the Services (“Confidential Materials”). Additionally, you may not (i) take any photos or screenshots of any content displayed or provided by the Services or (ii) disseminate or otherwise provide any Confidential Materials to any other person or third party. You must return or dispose of Confidential Materials, including all copies thereof, without delay at any time upon request from Shirofune in accordance with any instructions provided by Shirofune.
5）Fees and Payment.
You may be required to pay fees to Shirofune in order to use certain functionality of the Services (“Service Fees”). You are responsible for paying any applicable Service Fees listed on the Services at the time of purchase. All fees are non-refundable, to the fullest extent under the law. Service Fees may be recurring. If such Service Fees are specified to be recurring on the Services, you agree that Shirofune may charge such Service Fees on a periodic basis to the payment method you specify at the time of your initial purchase (your “Payment Method”). If the Service Fees are determined monthly, the period of one (1) month shall commence on the first day of the calendar month and end on the last day of that calendar month. If you start using the Services in the middle of a calendar month, the first monthly Service Fee will cover the period commencing on the day when you start using the Services and ending on the last day of the calendar month containing the day when you started using the Service. The Service Fee shall be charged from the day when you start using the Service. The Services Fees shall not be pro-rated for partial months even if you started or ended the Service in the middle of the month.
By using a Payment Method to pay Service Fees, you are expressly agreeing that Shirofune is authorized to charge to the Payment Method the Service Fees and any other fees for additional services you may purchase, together with any applicable taxes. If the Payment Method is a credit card, you acknowledge that we may seek pre-authorization of your credit card account prior to your purchase to verify that the card is valid and has the necessary funds or credit to complete the purchase. If other expenses (including, but not limited to, overseas administrative fees) are incurred in connection with your payment of any Services Fees, you will be responsible for paying such expenses. You acknowledge and agree that any fees for the Services may increase at any time. Additional fees may apply for new features or additions to the Service that may be made available from time to time, in which case Shirofune will provide you with notice in advance of charging the additional fees. In the event Shirofune charges additional fees in connection with the Services, you will have an opportunity to review and accept the additional fees that you will be charged, prior to being charged. If you do not accept any such additional fees, Shirofune may discontinue your access to the Services. You acknowledge and agree that Shirofune may use third party payment processors to process Service Fees on our behalf, and that Shirofune will not be held liable for any errors caused by such third party payment processors. If you do not pay all applicable amounts owed hereunder when due, such amounts will accrue interest at a rate of 1% per month or the maximum rate permissible under applicable law, whichever is less.
For clarity, when you place advertisements through the Services, you are responsible for paying all fees imposed by the advertising services through which such advertisements are placed directly to the providers of such services, and those fees are neither included in the Service Fees nor collected by Shirofune as part of the Services.
6）Third Party Services and Links.
7）Registration; User Information.
You may apply to register for the Services after agreeing that you will comply with these Terms and providing all required information (“Registration Information”) to Shirofune in a manner specified by Shirofune. When Shirofune receives your application, Shirofune will review the application in accordance with the review standards specified separately by Shirofune. If Shirofune rejects your application, Shirofune shall notify you thereof, and may request that you submit additional documents for review by Shirofune. If you fail to submit such documents to Shirofune, Shirofune may again reject your application for registration.
If Shirofune accepts your application, your registered e-mail address will serve as your user ID, and you will then receive an email invitation through which you will be able to create a password and complete your registration to create an account to use the Service (“Service Account”).
In the event any information you provide to Shirofune is erroneous or has changed, you shall, on your own initiative, immediately amend or modify such false or outdated information. You will be solely liable for any damages or other losses incurred due to the inaccuracy of any information you provide to Shirofune.
You remain fully responsible for your User Content. You agree not to provide User Content or use the Services in a manner that:
· infringes or misappropriates any third party intellectual property right;
· degrades others on the basis of gender, race, class, ethnicity, national origin, religion, sexual preference, disability or other classification;
· is unlawful, defamatory, libelous, inaccurate, deceiving, or that could reasonably be considered objectionable, profane, obscene, sexually explicit, indecent, pornographic, harassing, abusive threatening, embarrassing, hateful, intended to intimidate or incite violence, or otherwise inappropriate;
· promotes illegal activity, or advocates, promotes, or assists in any unlawful act;
· impersonates any person, or misrepresents your identity or affiliation with any person or organization;
· gives the impression that it comes from or is endorsed by Shirofune or any other entity or third party, if that is not the case.
You understand and agree that we are not responsible for any User Content. We are not obligated to publish or use your User Content. We may monitor, review, edit, remove, delete, or disable access to your User Content at any time, without prior notice and in our sole discretion, for any or no reason.
9）Limitations on Use of the Services.
You may not access or use, or attempt to access or use, the Services to take any action that could harm Shirofune, its Providers, or any other third party, interfere with the operation of the Services, or use the Services in a manner that violates any laws. For example, and without limitation, you may not:
· impersonate any person or entity or otherwise misrepresent your affiliation or the origin of any materials that form part of your User Content, or falsify any information provided during registration of your Service Account;
· allow any other person to use the Service under your Service Account, or otherwise transfer your access to the Services to any third party;
· engage in unauthorized “crawling,” “scraping,” or harvesting of content or personal information, or use any other unauthorized automated means to compile information available through the Services;
· take any action that imposes an unreasonable or disproportionately large load on Shirofune’s network or infrastructure;
· use any device, software, or routine to interfere or attempt to interfere with the proper working of the Services or any activity conducted on the Services, including uploading or disseminating any virus, adware, spyware, worm, or other malicious code, or attempt to probe, scan, test the vulnerability of, or breach the security of any system or network;
· attempt to decipher, decompile, disassemble, or reverse-engineer any of the software comprising or in any way making up a part of the Services;
· use the Services for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way, such as exposing them to inappropriate content, asking them for personal information, or otherwise;
· distribute any unauthorized materials or advertise or promote goods or services through the Services without Shirofune’s permission (including, without limitation, by sending spam or any other similar solicitation);
· engage in any other conduct that restricts or inhibits any person from using or enjoying the Services, or that, in Shirofune’s sole judgment, exposes Shirofune or any of Shirofune’s users, affiliates, or any other third party to any liability, damages, or detriment of any type, including causing damage to Shirofune’s reputation; or
· assist any person in doing any of the above.
Violations of system or network security may result in civil or criminal liability. Shirofune may investigate and work with law enforcement authorities to prosecute users who violate the Terms.
10） Monitoring and Enforcement.
We have the right to:
· remove or refuse to post any User Content for any or no reason in our sole discretion;
· take any action with respect to any User Content that we deem necessary or appropriate in our sole discretion, including if we believe that such User Content violates these Terms, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Website or the public, or could create liability for Shirofune;
· disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy;
· take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Services; and
· terminate or suspend your access to all or part of the Services for any or no reason, including without limitation, any violation of these Terms.
Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any content on or through the Services.
However, we cannot review all User Content as it is posted to the Services, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this Section 10.
11）Changes to Terms.
Shirofune may change any of the terms contained herein at any time, in our sole discretion. Please check these Terms periodically so that you are aware of any changes. We will notify you by e-mail to the address provided in your user profile or by posting a notice on the Shirofune website of any changes to these Terms that materially modify your rights or obligations (“Material Modifications”). Any Material Modifications will be effective upon your acceptance of the modified terms, or upon your continued use of the Services after we send or post a notice of the changes, whichever is earlier. Changes to these Terms that do not materially modify your rights or obligations will be effective immediately upon publication. However, any disputes arising under these Terms will be resolved pursuant to the version of these Terms in effect at the time the dispute arose.
You agree that any comments, suggestions or feedback you provide regarding your use of the Services (“Feedback”) will become the exclusive property of Shirofune, regardless of the form or platform in which it is delivered. You further agree that Shirofune and Providers may use all or part of your Feedback or any derivative thereof in any manner or media without any remuneration, compensation or credit to you, including to improve the Services and create other products and services. You hereby assign to Shirofune all right, title and interest to your Feedback, including all copyrights therein. To the extent assignment is not permitted, you hereby grant Shirofune a royalty-free, irrevocable, perpetual, non-exclusive, worldwide, fully sublicensable license to exploit the Feedback as described in this Section 12.
13）Communications with You.
Shirofune and Providers may communicate with you about the Services, including through one or more third party e-mail or survey services, via methods determined by Shirofune, including through the Services or contact information you provide as part of the registration process for the Services. You consent to receive communications from Shirofune and/or Providers that may: (i) solicit Feedback via e-mail, surveys, bug reports, or other methods Shirofune may determine; (ii) collect additional information regarding issues you report in your Feedback; (iii) notify you of changes to the Services or these Terms; and (iv) tell you about future Shirofune programs, products or services, including marketing or promotional materials. You agree that any such notices, disclosures, and other communications will satisfy Shirofune’s applicable legal notification requirements. Shirofune recommends that you keep a copy of any electronic communications we send to you for your records. You agree that Shirofune may share your contact information with Providers, and, to the extent necessary to enable such communications, with other third parties.
14）Disclaimer of Warranties, Limitation of Liability, and Indemnity.
YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, TO THE FULLEST EXTENT PERMITTED BY LAW, AND ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, NEITHER SHIROFUNE NOR PROVIDERS MAKE ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, COMPLETENESS, AVAILABILITY, SECURITY AND PRIVACY OF YOUR DATA AND/OR INFORMATION, COMPATIBILITY OR NON-INFRINGEMENT; OR THAT THE SERVICES WILL BE UNINTERRUPTED, FREE OF VIRUSES AND OTHER HARMFUL COMPONENTS, ACCURATE, ERROR FREE, OR RELIABLE; OR AS TO THE ACCURACY, CURRENCY, OR COMPLETENESS OF ANY INFORMATION MADE AVAILABLE THROUGH THE SERVICES, WHETHER PROVIDED IN TEXT, AUDIO, VIDEO, GRAPHICAL, OR OTHER FORM (THE “SERVICE CONTENT”). NEITHER SHIROFUNE NOR PROVIDERS MAKE ANY REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY THIRD PARTY SERVICE PROVIDERS. SHIROFUNE IS NOT RESPONSIBLE OR LIABLE FOR ANY DECISIONS YOU MAY MAKE IN RELIANCE ON THE SERVICES OR SERVICE CONTENT, OR FOR ANY DEFECTS OR ERRORS THAT MAY RESULT FROM YOUR PROVISION OF INCOMPLETE OR INACCURATE INFORMATION TO SHIROFUNE OR THE SERVICE, YOUR USE OF THE APP WITH HARDWARE THAT DOES NOT MEET THE MINIMUM REQUIREMENTS SPECIFIED BY SHIROFUNE , OR YOUR USE OF ANY VERSION OF THE APP OTHER THAN THE MOST RECENT GENERALLY AVAILABLE RELEASE OF THE APP. YOU EXPRESSLY AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY, INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE, OR THE LOSS OF DATA, THAT RESULTS FROM USE OF THE SERVICES.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SHIROFUNE, PROVIDERS, OR THEIR AFFILIATES, SUCCESSORS AND ASSIGNS, OR ANY OF THEIR RESPECTIVE INVESTORS, DIRECTORS, OFFICERS, EMPLOYEES, THIRD PARTY SERVICE PROVIDERS (INCLUDING THOSE WHO HELP ADMINISTER AND OPERATE THE SERVICES), AGENTS, AND SUPPLIERS (COLLECTIVELY, THE “LICENSOR PARTIES”), BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF USE, LOSS OF LIFE OR HEALTH, THE CLAIMS OF THIRD PARTIES, AND ANY COST OF ANY SUBSTITUTE SERVICES, ARISING OUT OF OR IN ANY WAY RELATED TO THE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHER THEORY, EVEN IF THE LICENSOR PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. YOU FURTHER WAIVE AND HOLD HARMLESS THE LICENSOR PARTIES FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY SUCH PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES AS REFERENCED IN SECTIONS 10 AND 11. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE LICENSOR PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE EXCEED THE GREATER OF THE ACTUAL AMOUNT YOU PAID FOR THE SERVICES (IF ANY) AND $100, EXCEPT TO THE EXTENT AN APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. THE PARTIES AGREE THAT THE FOREGOING LIMITATIONS ARE ESSENTIAL TO THESE TERMS.
YOU FURTHER AGREE TO INDEMNIFY AND HOLD HARMLESS THE LICENSOR PARTIES FROM AND AGAINST ANY AND ALL LIABILITIES, CLAIMS, DAMAGES, EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES AND COSTS), AND OTHER LOSSES ARISING OUT OF OR IN ANY WAY RELATED TO YOUR BREACH OR ALLEGED BREACH OF THESE TERMS, YOUR ACCESS TO, USE OF, OR ALLEGED USE OF THE SERVICES, YOUR FEEDBACK, YOUR VIOLATION OF ANY THIRD-PARTY RIGHT, INCLUDING ANY INTELLECTUAL PROPERTY RIGHTS, OR ANY RIGHTS OF PUBLICITY, CONFIDENTIALITY, OR OTHER PROPERTY OR PRIVACY RIGHT, AND ANY CLAIMS ARISING FROM OR ALLEGING FRAUD, INTENTIONAL MISCONDUCT, GROSS NEGLIGENCE, OR CRIMINAL ACTS COMMITTED BY YOU. SHIROFUNE RESERVES THE RIGHT TO EMPLOY SEPARATE COUNSEL AND ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU. IN SUCH EVENT, YOU SHALL PROVIDE SHIROFUNE WITH SUCH COOPERATION AS SHIROFUNE REASONABLY REQUESTS.
PLEASE READ THIS SECTION CAREFULLY BECAUSE IT AFFECTS YOUR RIGHTS. BY AGREEING TO BINDING ARBITRATION, YOU WAIVE YOUR RIGHT TO LITIGATE DISPUTES THROUGH A COURT AND TO HAVE A JUDGE OR JURY DECIDE YOUR CASE.
In order to expedite and control the cost of disputes, Shirofune and you agree that any legal or equitable claim, dispute, action or proceeding arising from or related to your use of the Services or these Terms (“Dispute”) will be resolved by arbitration if the parties are unable to reach agreement through negotiation of the dispute. This applies to all Disputes, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, even if the Dispute arises after the termination of these Terms. Arbitration is a less formal proceeding than a lawsuit in a court, does not involve a judge or jury, and may allow for less discovery than in a court. An arbitration is conducted by a neutral arbitrator. An arbitrator can award the same types of relief that a court can, such as damages, but a decision from an arbitrator can be subject to very limited review by a court. YOU UNDERSTAND AND AGREE THAT YOU AND SHIROFUNE ARE HEREBY WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO JOIN AND PARTICIPATE IN A CLASS ACTION, TO THE FULLEST EXTENT PERMITTED UNDER THE LAW.
Exceptions to Arbitration Agreement. Despite this arbitration agreement, both you and Shirofune will still be able to: (a) bring an individual action in small claims court; (b) bring an individual action seeking injunctive relief in a court of law; (c) bring suit regarding intellectual property infringement; and (d) bring issues to the attention of federal, state, or local agencies, which may result in legal action.
Opt-Out of Arbitration Agreement. You have the right to opt out of this agreement to arbitrate by contacting firstname.lastname@example.org within thirty (30) days of first accepting these Terms. In your request, please state that you decline the arbitration agreement in this Section 16, and provide your full name and the e-mail address you used to register for the Services. There is no penalty for opting out of this arbitration agreement.
Notice of Dispute. In the event of a Dispute, you or Shirofune must give the other a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the Dispute, and a proposed solution, including any relief sought (a “Notice of Dispute”). You must send any Notice of Dispute by certified U.S. Mail or Federal Express (signature required) to Shirofune at 1-8-13 East 4th Floor, Nihonbashi-Honcho, Chuo-ku, Tokyo, Japan, with attention to Mitsunaga Kikuchi, and also via e-mail to email@example.com. Shirofune will send any Notice of Dispute to you by certified U.S. Mail or Federal Express (signature required) to your address if we have it, or otherwise to your e-mail address. You and Shirofune will attempt to resolve any Dispute through informal negotiation within thirty (30) days from the date the Notice of Dispute is sent. After thirty (30) days, you or Shirofune may commence arbitration.
Binding Arbitration and Governing Law. To the fullest extent permitted under law, any arbitration between you and Shirofune will be settled by the International Chamber of Commerce (“ICC”) pursuant to its Rules of Arbitration in effect at the time the Dispute is filed (the “Rules”) before a single arbitrator. The time and location of the Arbitration will be determined by the arbitrator. You and Shirofune will jointly select one (1) arbitrator from the ICC panel of arbitrators. If we are unable to agree upon an arbitrator, the arbitrator shall be selected in accordance with the Rules. All testimony in the Arbitration proceeding shall be given under oath. YOU ARE GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) ALL DISPUTES IN COURT BEFORE A JUDGE OR JURY. INSTEAD, ALL DISPUTES WILL BE RESOLVED BEFORE A NEUTRAL ARBITRATOR, WHOSE DECISION WILL BE FINAL EXCEPT FOR A LIMITED RIGHT OF APPEAL UNDER THE FEDERAL ARBITRATION ACT.
Class Action Waiver. TO THE FULLEST EXTENT OF THE LAW, YOU AND SHIROFUNE AGREE THAT ANY PROCEEDINGS TO RESOLVE OR LITIGATE ANY DISPUTE IN ANY FORUM WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND NEITHER YOU NOR SHIROFUNE WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.
Arbitration Procedures. Any arbitration hearing will take place in Santa Clara County, California, in a location that you and Shirofune agree upon. If your claim is for $10,000 or less, however, it is your choice whether the arbitration is conducted: (a) by an in-person hearing under the Rules in the county (or parish) of your home address; (b) by a telephonic hearing, where the parties do not appear in person; or (c) by the submission of documents only, without an in-person or telephonic hearing. Regardless of how the arbitration is conducted, the arbitrator must issue a reasoned written description that explains the essential findings and conclusions on which the decision and any award are based. The arbitrator may award the same damages to you individually as a court could. The arbitrator may award declaratory or injunctive relief only to you individually, and only to the extent required to satisfy your individual claim. The parties must not disclose the amount of any settlement offer made by you or Shirofune to the arbitrator during the arbitration, until the arbitrator has made a final decision and award, if any. If the arbitrator finds in your favor, Shirofune will pay you the highest of: (a) the amount the arbitrator awards you, if any; (b) the last written settlement amount Shirofune regarding the Dispute before the arbitrator’s final decision and award; or (c) $1,000.
Arbitration Fees. Whoever files the arbitration pays the initial filing fee, unless your claim is for $10,000 or less, in which case Shirofune will reimburse you for your payment of the initial filing fee. If your claim is for more than $10,000, the payment of any fees will be decided by the Rules. At any time during the arbitration, the arbitrator may make rulings and resolve any disputes about the payment or reimbursement of fees or expenses; either party may also request a ruling on these issues within 14 days of the arbitrator’s ruling on the merits. If the arbitrator finds that the substance of your claim or your request for relief is frivolous or brought for an improper purpose (under the standard set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the Rules. If that happens, you agree to reimburse Shirofune for any amounts previously disbursed that are otherwise your obligation to pay under the Rules.
Filing Period. TO THE FULLEST EXTENT PERMITTED BY LAW, ANY DISPUTE UNDER THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR IN AN ARBITRATION PROCEEDING. The one-year period begins when the events giving rise to the Dispute first occur. If a claim is not submitted within one year, it is permanently barred. This period can only be extended by the written consent of both parties. No statutes or provisions of law that would toll or otherwise affect the time in which a party may bring a claim shall operate to extend the period limited in this Section 16(h), and any such statutes and provisions are hereby waived, to the fullest extent permitted by law.
Modifications. You have the right to reject any changes to this arbitration provision, except for a change to Shirofune’s contact information. You may reject a change by sending us written notice within 30 days. This will result in your Service Account being immediately terminated. Note that this arbitration provision, as it was prior to the rejected changes, will remain in effect.
Enforceability. If the waiver of class actions above is found unenforceable, or this entire section is found unenforceable, then this entire section will be null and void. If that happens, you and Shirofune agree that the section below on exclusive jurisdiction and governing law will govern any Dispute.
The term of these Terms will commence on the date of your first acceptance of these Terms and continue until the earliest of: (i) the date upon which Shirofune, in its sole discretion, provides notice to you of termination of these Terms or your access to the Services is terminated (which may occur for any reason); and (ii) your violation or breach of any provisions of these Terms (the “Term”). You may also discontinue your Service Account at any time, for any reason, by sending an email notification to firstname.lastname@example.org. Upon expiration or termination of these Terms, the rights granted to you under these Terms with respect to the Services will immediately terminate. However, Shirofune’s ownership of your Feedback, as well as the limitations on Shirofune’s liability, the indemnification provisions and the terms pertaining to the dispute resolution process, will survive any expiration or termination of these Terms.
Supplemental Terms. When using the Services, you agree to comply with and are subject to any posted guidelines, rules, or supplemental terms applicable to such services or features, as may be posted from time to time. All such guidelines, rules, or terms are hereby incorporated by reference into the Terms. To the extent that you are asked to review and accept any supplemental terms that expressly conflict with these Terms, the supplemental terms associated with the applicable portion of the Services govern with respect to your use of such portion of the Services to the extent of the conflict.
Section Headers. Section headers are provided for convenience and do not affect the interpretation of any provision or the rights of any party.
No Joint Venture, Partnership, Employment, or Agency Relationship. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Shirofune as a result of these Terms or your access to and use of the Services.
Severability. If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.
Force Majeure. Shirofune will be excused from performance under these Terms for any period when we were prevented from or delayed in performing any obligations under these Terms, in who or in part, due to circumstances beyond our reasonable control, including but not limited to acts of God, flood, fire, earthquake, explosion, war, terrorism, invasion, riot or other civil unrest, strikes, labor stoppages or slowdowns or other industrial disturbances, telecommunications, network, computer, server or Internet downtime, unauthorized access to Shirofune’s information technology systems by third parties, or passage of law or any action taken by a governmental or public authority, including imposing an embargo.
No Waiver. Shirofune’s failure to enforce any provisions of these Terms or respond to a violation by any party does not waive Shirofune’s right to subsequently enforce any terms or conditions of the Terms or respond to any violations. Nothing contained in these Terms is in derogation of Shirofune’s right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Services or information provided to or gathered by Shirofune with respect to such uses.
Governing Law; Exclusive Jurisdiction. The Services are intended for use by residents of the United States. We do not intentionally provide access to the Services to individuals located elsewhere. These Terms shall be governed by, and construed and interpreted in accordance with, the laws of the State of California (without giving effect to conflict of law principles). To the extent a lawsuit or court proceeding is permitted under these terms, you and Shirofune agree that any dispute will be litigated in the federal courts of the United States of America or the courts of the State of California, each in case located in the County of Santa Clara, and both of us submit to the personal and exclusive jurisdiction of those courts. By using the Services, you waive any claims that may arise under the laws of other states, countries, territories, or jurisdictions.
Contact. For inquiries or questions regarding these Terms or the Services, please contact Shirofune at email@example.com.